(1) (this is a very very rare
question) I got my name-the-product and I just don't think it's good enough. I looked
with a microscope and I think there are some flawed
areas and I don't think you are nearly as good as
you think you are. You're no Michelangelo, you know
that! So whaddya gonna do about it?
dissatisfaction, however rare, results in an instant
refund, assuming you have a receipt or the record of the sale is in my shopping cart. That means
that you will also delete my product from your
files and remove it from any derivative work in
which you have used it. I also provide refunds
for people who order products in error because
they do not have the correct programs required
to use the files.
(2) (this is a an occasional question) I just downloaded my zipfile and I can't
see my files or there's something missing/corrupted/wrong,
what are you going to do?
There are many factors which might result in a
what you are describing, but until I get the answers
to some standard troubleshooting questions I would have to guess.
A missing file can generally be supplied quickly if
that is the problem.
Files you can't
see are another matter. There would be many
potential reasons for a zipfile to become corrupted
during transmission and that's not so easy to
figure out. Remember that I can not see what you
can see and a screenshot of any error messages really helps shorten the guesswork.
But . . .sometimes
things permanently remain a mystery to everybody
because there are so many unknown variables. It
may be that you experienced some kind of random
bandwidth bottleneck due to a server or network
slowdown that resulted in an incomplete download
or file corruption. It may be that your own computer
has resource issues or hiccupped. It may be that
you have a slow internet connection and you must
try to download again or even many times. It may
be that your email server doesn't like Zencart.
Sometimes, for the sake of everybody's time, I
give up complex analysis and start fresh by repackaging
the entire product.
I will do whatever I need to do to make sure you
get a perfect copy of the product you have ordered. Please be patient with this process and you will
soon have what you need because I personally stand
behind every pixel on this website and if I can't
provide what you paid for I would happily provide
you with a full refund.
(3) (I get this all the time) My hard drive crashed and I lost all the graphics
I bought from you and I'm devastated. I did not
keep a back up copy. Is there any way I can get
another download of past orders! Help me please!
bet! As long as there is breath in my body I will
reset your downloads. I'll be back in a flash
and let you know when I've done it. It's always
useful to keep a backup of your orders, but with
the magic of pixie dust and the help of my Zencart
and your name and/or email address and maybe even
the order information (that wouldn't hurt) I can
reset the downloads. Of course, we
don't know how soon that may happen, so perhaps
you should, after all, make a back up copy of
Please note that product downloads from the Zencart account page are set to deliver 5 downloads in 7 days. After those limits are exceeded, the downloads have to be reset by me, which I am more than happy to do.
(4) What graphics programs do you recommend for using
make use of my products, you definitely need a
graphics program which can read and manipulate
png and psd file format and which has
layers capabilities. That would include
Paint Shop Pro 5.5+, Adobe Photoshop, or Corel
Painter. There are other programs which might
have those features, but I don't use them &
don't have them or use them and can't vouch for
them. So if you have other programs you would
have to consult with your own program manual to
verify if it will recognize png and psd file form
and if it has layer capabilities. It would be
your responsibility to know that before you buy
the products here. Please do verify whether you
have the graphics products needed to read and
manipulate the files in each products. There is
a readme file linked/attached to every product
description (right underneath the product promo
paragraph) which lists the file format for each
file in the product. You can consult that before
buying the product and thereby know whether you
would be able to use the product. If you make
a mistake and end up buying a product which you
can not use because you do not have a graphics
program which will open the files, I will happily
grant you a refund. But I don't want you to be
disappointed. So please do read that Readme
file and make sure you are buying something you
(5) I love your (name the product), but I was hoping
to find that (name the individual element) in another
(name the color/shape,configuration) for my (name
the individual need). Can you send me the original
layers for that? Or can you just make a little change
in the (name the parameter) and send it to me?
I can't do that. Not because I don't want to satisfy
you. I live to satisfy people, if it is humanly
possible. In this case, I'm devastated, because
it actually isn't possible to accomodate you in
this this time/space continuum. At least as long
as I am unable to clone myself.
Each product is provided on an "as is"
basis. Naturally anything that is missing or corrupted
from a product file will be replaced quickly (see #1 above). But no individual
elements can be supplied separately. I will not
break products down into individual elements for
sale. I cannot provide the layered working files
in which a design element is broken down. Backgrounds
and compositions are provided only as merged images
and unless specified in the product description,
are not available in layers with each compositional
element on seperate psd layers. No customization
is provided for individual design elements in
a product package.
don't want anybody to be disappointed in their
purchases, but if you don't think that the product
description and file list and specifications answer
your needs, it's best not to buy the product because
the time and energy which would enable me to tailor
the product to individual needs simply does not
sure and read the README which is attached of
each product descriptions in the store and provides
the file format and sizes for each design element
in each package.
(6) After I order, how do I get my products?
download information should arrive very
quickly, sent automatically by the shopping cart
system. It should come in the form of
an order acknowledgment with a link back to your
store account page, where you should find a download link for the merchandise. Normally,
there is a PayPal redirect immediately after payment
which goes directly to your account page. You
can also simply go directly to the store, log
in, click on the "My Account" button
(in the far right of the top navigation bar) and
go to your account page to check for download
links that way.But
. . .if the notification doesn't arrive quickly
or the download links do not ppear on your account
page, it would mean something is awry or the email
or my server or with the shopping cart system.
In that case, contact me right away and I'll expedite
the delivery personally.
note: on rare occasions (like 1% of the time)
customers do not receive their email notifications
because they have transferred funds from a checking
account into PayPal to cover the purchase but
the check has not yet cleared their bank. PayPal
considers these transactions "pending"
until the check clears and the download link will
not appear in the account until the PayPal removes
the "pending" hold. Also, occasionally,
customers have a restrictive spam filter which
rejects the noticification emails containing the download links.
These are situations beyond my control, but I'm
happy to look into the reasons why the download
links did not arrive in a timely manner.
on my Terms of
Use page and also in the readme.txt
which is included in the zipfile for each product. Additional
background explanation for my stance on redistribution
of my work can be found here.
(8) I have a poor internet connection and it takes a
long time for me to download your files. Could you
just break down your zipfiles into individual images
and send them as single attachments to emails to
make it easier for me to receive them?
This is not because I don't want to give you what
you want, it is due to the realistic limitations
of the time/space continuum. There's just one
woman here, managing a very busy website and creating
products and it's not done with pixie dust. Sorry,
don't mean to disappoint, but I live within the
bounds of reality and it's not possible for me
to meet your request.
(9) What kind of graphics program do I need to use your
need a graphics program which will recognize psd,
png, and jpg file formats, preserve background
transparency, and which has "layers"
capabilities. That would be Paint Shop Pro 5.5+,
PhotoShop, and Corel Painter. There are other
programs that will get the job done but these
are what I use and will personally vouch for.
If you want to use other programs to manipulate
my graphics, the best thing you can do is simply
read the manual for those programs and see what
file format they support, because if I don't use
those programs, I wouldn't be able to answer questions
(10) Can you tell me how do you do . . . everything?
No, I'm sorry, I can't. Remember those bounds of time and space I mentioned
above? It's just not humanly possible
to convey everything in an email. What I do represents about 8 years of brain
sweat, and tears negotiating thousands of learning
curves, creating hundreds of pages, mastering
thousands of tiny skills that cannot be communicated
in an email.
But the bottom line is . . .I don't know much. Really.
I am always flying by the seat of my pants and
a lot of what I do is a happy accident and I'm
not really an expert artist or Photoshop user
and I honestly don't always know how to explain
what I do because I'm ignorant but intuitive.
(11) What kind of webpage
editor do you use?
For years, I hand coded everything using Web Page
Creator. Then I became a Microsoft FrontPage convert.
Now I'm enthusiastic for Dreamweaver. But in webdesign,
there is no substitute for knowing html. Once
you know enough to troubleshoot html, it is very
convenient to use a good WYSIWYG editor like FrontPage
(12) I have to teach a class in beginning webdesign next
week, so can you give me some quick tips on how
to make wonderful webgraphics like you have on your
site and how I can get this kind of training?
Everything I do is largely intuitive and I'm a
technical dunce. I can't stress my ignorance enough.
Please don't ask me too much for help, it's dangerous.
I also have no training in computers or art of
any kind. I am a 66 year-old-woman who has already
exhausted several other careers (among them teaching
history and 10 years of private practice as a
therapist) and wanted to find a new way
to make a living. After washing out of AOL's digital
bootcamp in tears because I was too stupid to
pick up the technology and too stubborn to conform
to the corporate group-think, I picked up a book
entitled "Learn How to Write HTML in a Week".
I followed the instructions and did a lesson every
day for a week and produced my first horrifyingly
bad webpage at the end of the week. I created
a website called "The Authoritative Matchmaker"
and became an Internet Dating Expert for several
years and even appeared on the front page of U.S.A.
Today. But then . . . I lost interest
in matchmaking after a few years as my interest
in digital design grew.
I never had any artistic training. Nobody ever
commented that I was so talented, I could become
an artist. I never took a class of any kind in computer skills.
I just had burning desire to play with this stuff,
and through endless trial and error and in the face of grave discouragements, I developed
a bit of how-to knowledge. For about 8 years I have turned
most of my effort to digital painting.